Terms and Conditions

Access to LineUp services in Canada requires meeting the following conditions:

• the user must have reached the age of majority applicable in their province or territory, meaning 18 years in Quebec, Alberta, and Manitoba, or 19 years elsewhere in Canada;
• the user must reside in a province or territory where online betting and gaming services are permitted under local law;
• registration must be completed with accurate and current personal details, including full legal name, date of birth, and contact information;
• only one account is allowed per person, household, or shared device;
• acceptance of these Terms and Conditions is required at the point of registration, prior to placing any bet or accessing bonus offers;
• valid identification issued by a government authority may be requested to confirm identity and eligibility;
• the user must comply with all applicable provincial gaming regulations and the Criminal Code of Canada;
• individuals listed on a voluntary exclusion program or subject to a gambling restriction order are not permitted to hold an account;
• access from jurisdictions outside the permitted Canadian provinces and territories is not allowed;
• use of the platform is restricted to personal purposes, and commercial or organized use of any account is prohibited.

General betting on LineUp is open exclusively to verified account holders who meet the eligibility requirements outlined above. Each bet is accepted only once the stake has been deducted from the account balance and the corresponding odds have been confirmed. Minimum and maximum stake limits apply to every market and may vary depending on the event, sport, or game selected. Win and loss outcomes are calculated according to official results published by recognized sports data providers, and settled odds determine the final payout.

1. A bet becomes valid only after confirmation from the platform and deduction of funds from the account balance.
2. Minimum and maximum stake amounts are displayed before a bet is placed and vary by market and event.
3. Odds are set prior to event start and may change up to the moment a bet is confirmed.
4. Winnings are calculated based on the odds locked at the time of bet confirmation.
5. Results are determined using official data from the relevant sports governing body or licensed data provider.
6. A bet may be voided or adjusted in cases of pricing errors, technical faults, or suspected manipulation.
7. In-play betting may be suspended temporarily during an event due to connectivity or data delays.
8. Cancelled or postponed events result in the return of the original stake unless otherwise stated in the specific market rules.

Each account holder is responsible for maintaining the confidentiality of their login credentials and for all activity conducted under their account. Passwords should remain private, and any suspected unauthorized access must be reported to customer support without delay. LineUp applies strict verification measures to prevent fraud and to protect the integrity of every account.

• Personal use only: an account may not be shared, transferred, or accessed on behalf of another individual;
• AML and KYC compliance: identity and source of funds checks are mandatory before withdrawals are processed, in line with Canadian anti-money laundering requirements;
• One account per person: duplicate registrations linked to the same individual, household, or payment method are prohibited and may result in suspension;
• No automated software: the use of bots, scripts, or betting syndicates to place wagers is not permitted under any circumstance.

Deposits, withdrawals, and currency handling on LineUp follow a defined set of financial parameters designed to protect account holders and maintain regulatory compliance.

Gambling involves financial risk, and every user must accept this risk before placing a bet or engaging in casino games on LineUp. The platform is not liable for losses resulting from normal gameplay outcomes, equipment malfunctions, or interruptions caused by the user’s own internet connection. LineUp supports responsible gaming principles and provides tools such as deposit limits, time-outs, and voluntary exclusion options to help users maintain control over their activity. Users experiencing difficulty managing their gambling behaviour are encouraged to contact provincial support services, including ConnexOntario or other regional helplines.

Any grievance or dispute regarding account activity, transactions, or gameplay should first be directed to LineUp customer support through the official email address or live chat channel. Support representatives aim to acknowledge and address complaints within a reasonable timeframe following submission. Server logs and database records serve as the final authority when resolving technical claims related to bets, odds, or account balances. Disputes that cannot be resolved through customer support are subject to arbitration under the laws of the applicable Canadian province in which the operator holds its registration.